Fees and Charges, Conditions and Courses

Langports reserves the right to change its fees, charges and conditions, cancel or defer courses, and to alter course timetables at any time without notice.

• Students will pay the price for their course at the current market price at the time of enrolment. Any specials offered by Langports at a later date only apply to bookings received during that special. Specials cannot be applied to previous bookings.
• All fees are in Australian Dollars and are inclusive of GST where applicable.
• Multiple COE changes (more than 1) may incur charges of $50 per additional COE change.
• Course changes or holiday changes will be charged at $50 per change after 1 free change.
• Any late payments may incur a late fee of $200.00
• All transactions by Mastercard or Visa credit cards will incur a surcharge of 3%.

Invoices and Payment

For all non-student visa enrolments an invoice will be issued with a Letter of Offer. Payment in full should be made a minimum of 28 days before commencement of the study program or immediately if less than 28 days to commencement.

For all student visa enrolments of 25 weeks or less, including study programs of 25 weeks or less made up of separate courses (with individual CRICOS course codes), one invoice will be issued with a Letter of Offer and Enrolment Acceptance (EA). The EA should be signed by the student or their legal guardian, if under 18 years of age, and returned with full payment of the invoice. A Confirmation of Enrolment and an eCOE will then be issued for the visa application.

Students studying UFO English on a study program of 26 weeks or more will be issued with two invoices covering the full study program with their Letter of Offer and EA. Each invoice will include the tuition fees cost for each half of the study program. Students have the following choice in regards to payment:

1. They may, if they wish, pay the full amount of both invoices or
2. They may, if they wish, pay only the first invoice to receive the eCOE and the second invoice will be due for payment no later than 8 weeks after the commencement of their course.

In both cases the EA must be signed by the student or their legal guardian, if under 18 years of age, and returned with the appropriate payment. A Confirmation of Enrolment and an eCOE will then be issued for the visa application.

The student will not be allowed to continue their study program if the second invoice has not be paid by the due date, ie 8 weeks after the commencement of their course. This may result in their eCOE being shortened and being reported to the Department of Home Affairs (DHA) and the Tuition Protection Scheme Director once all appeal processes have been completed.

Refund & Cancellation Policy

Clause 1: In the event of a cancellation, no refund will be made on the enrolment fee or accommodation placement fee. If your enrolment or re-enrolment does not include an enrolment fee, $275 to 290 will be deducted from the refund as a cancellation charge.

Clause 2: All notifications of course cancellations and requests for a refund must be made to the Campus Manager in writing. A written response will be provided in writing within 5 working days. Where a refund is granted, this will be paid within 4 weeks of the date of the notice of cancellation to the person or organization who paid the fees in the first place.

 Clause 3: A study program at Langports may consist of one or more separate courses at one or more of Langports’ campuses. If a study program consists of 26 weeks or more of UFO English, the program will be split into 2 study periods of 50% of the total study program for the purposes of payment, however, student can pay 100% of their tuition fees in advance if they so choose. Requests for refunds due to cancellation will only be considered in the context of the whole study program and not for individual courses, campuses or study periods.

Study Cancellation

• Cancellations received more than 4 weeks before the study program commencement will normally receive a full refund of fees, subject to Clause 1 (enrolment fee & accommodation placement fee charges).
• Cancellation received less than 4 weeks before the start of the study program will normally receive a refund of fees less a cancellation charge equal to 4 weeks of the current published tuition fee (or equal to 4 weeks of the tuition fees paid)
• Cancellations received after the study program has commenced will not be eligible for a refund of fees (including any subsequent visa rejections).
• Cancellations as a result of visa rejection, by the Australian Immigration authorities before the student has commenced will be eligible for a refund of course fees, subject to Clause 1, 2 & 3 providing that proof of visa rejection has been provided to Langports within 2 weeks of the notice of visa rejection.
• Cancellations following an entry refusal into the country or deportation by immigration will not be eligible to a refund of fees.
• A $30 to 40 administration fee will apply to all refunds and a further $30 to 40 administration fee will apply to any refunds made through international bank transfers (total $60 to 80).

Accommodation Cancellation

• Cancellations received more than 4 weeks before course commencement will normally receive a full refund of fees, subject to clause 1.
• Cancellations received less than 4 weeks before course commencement will incur a cancellation charge equal to 2 weeks rent.
• Minimum of 4 weeks homestay, unless the course is 1,2 or 3 weeks. If a student wishes to cancel their homestay within this 4 week period, no refund will be given. To cancel homestay a minimum of 2 weeks notice must be given.
• After studies have commenced, 2 weeks notice must be given or a cancellation charge equal to 2 weeks rent will apply. Any unused accommodation fees will be refunded to the student within 2 weeks of submitting a refund request form.
• If you are asked to leave the homestay for any valid reason, for example due to unacceptable behaviour such as having someone stay over without prior permission, a cancellation payment of two weeks notice will be deducted from any refund due, in lieu of two weeks notice.

Brisbane Student Accommodation Cancellation

Each provider of student accommodation has a different policy, please read below.

Once placement confirmation is issued, placement fee will not be refunded in any circumstance.

Gold Coast Student Accommodation Cancellation

Once placement confirmation is issued, placement fee will not be refunded in any circumstance.

Airport Greeting

No refund will be made if the student fails to notify Langports of their flight details or any change of details less than 48 hours before arrival.

Cancellation of course by Langports

If Langports cancels a course, for whatever reason, you will be offered a refund of all the tuition fees paid for that course to date. The refund will be paid to you within 2 weeks of the course cancellation. Alternatively you may be offered enrolment in another course at Langports at no extra cost to you. You have the right to choose whether you would prefer the refund of course fees or to accept a place on the alternative course. If you choose the alternative course you will be asked to sign a document to indicate that you accept the placement.

If in the unlikely event that Langports ceases to operate and is unable to provide a full refund, students on student visas will be able to access the Tuition Protection Service (TPS) which offers an on-line placement and refund service for international students affected by such provider closures.

Failure of a student to abide by the Code of Conduct may result in the student being suspended or expelled. In the event that a student is expelled there will be no refund of fees. The following steps must be taken before imposing a suspension or cancellation, 

• inform the overseas student of that intention and the reasons for doing so, in writing. 
• advise the  student of their right to appeal through the Langport’s internal complaints and appeals process, in accordance with Standard 10 (Complaints and appeals), within 20 working days. 

When there is any deferral, suspension or cancellation action taken under this standard, Langports will: 

• Inform the overseas student of the need to seek advice from Immigration on the potential impact on his or her student visa 
• Report the change to the overseas student’s enrolment under section 19 of the ESOS Act. 

The suspension or cancellation of the overseas student’s enrolment under Standard 9.3 cannot take effect until the internal appeals process is completed, unless the overseas student’s health or wellbeing, or the wellbeing of others, is likely to be at risk. 

Deferment & Transfer Policy

Students must start their course on the allocated start date unless they provide a minimum of one week’s notice in writing to defer their course. If notice is less than one week or a student does not show up on the designated start date, Langports will charge one week’s tuition fee and the course will not be extended by the time lost. If notice of deferment is not received within 48 hours of course commencement, the course will be cancelled. Students can only defer their start date once without penalty.  Langports is required to report any student default within 5 working days if a new start date has not been confirmed and a new eCOE issued for students on a student visa.

Students may also defer their accommodation. However, more notice must be provided by the student and or agent. For homestay, 2 weeks’ notice is required to defer without charges. Student Accommodation providers may not be able to defer bookings due to availability. If Langports is provided with at least 2 weeks’ notice, we can do our best to defer the booking, but it cannot be guaranteed, nor can we guarantee to maintain the price that was originally offered. If the accommodation cannot be deferred to the same provider, the cancellation policy of the accommodation option will apply.

Students are not permitted to transfer to another provider in the first 6 months of their principal course. If they are on a package visa they will be able to transfer early, having given two weeks’ notice to Langports, to their next provider if they have provided evidence of having achieved the required English level to commence their next study program ahead of schedule. In this case unused tuition fees will be refunded accordingly. A valid Letter of Offer from their next provider is required in order for a Letter of Release to be given. If the student is a sponsored student, written permission from their sponsor to transfer early will also be required. If the student is under 18 then parents’ or guardian’s written permission will be required. When a student transfers to another provider under any other circumstances, Langports Refund & Cancellation policy will apply.

Holiday policy

• Students on a tourist visa or Working Holiday Visa will not normally be eligible for a holiday once they have started their course at Langports, unless there are exceptional circumstances or where there has been a pre-agreed arrangement made at the time of enrolment (pre-approved course break).
• Students on a student visa should have completed 12 weeks of study before they are eligible for a holiday, unless there are exceptional circumstances or where there has been a pre-agreed arrangement made at the time of enrolment (pre-approved course break). For students on a student visa, the policy is 1 week of holiday for every 12 weeks of study.
• The minimum holiday period is 1 week and the maximum period 4 weeks, depending on visa length. In cases where the student is going overseas they may be granted a longer holiday than they are entitled to at that time so long as it does not exceed 4 weeks.
• All holiday requests must be approved by the Student Services Manager.
• All students will be required to give 2 weeks’ notice to take a holiday, or they will lose 2 weeks tuition fees in lieu of this notice.

Transfer between Langports campuses

The minimum study period at each campus is 4 weeks. Only one enrolment fee and accommodation placement fee will be charged. If a student cancels the second campus enrolment but extends their stay in the first campus for the same number of weeks, there is no cancellation fee. However, if a student cancels their second campus and leaves Langports early then the Cancellation and refund policy will apply.

If a student has commenced their course and wishes to transfer campuses, they must give 2 weeks’ notice in order to transfer and study at least 4 weeks in the next school. However, students studying a closed course are unable to transfer campuses during the closed course.

The following conditions will apply to transfers between Langports campuses

• Transfers can only be made if there is space in the new location.
• Students must have an overall attendance rate of 80% or higher to be considered for a transfer.
• Transfers can only be processed and confirmed if the student has no outstanding fees.
• For some transfers, fee differences between the campuses may apply – for example, some additional charges if the new campus is a higher price or a refund could apply if the new campus has a lower price. If the student enrolled at Langports English Language College Brisbane or Gold Coast with a promotion that was only applicable at one campus, then they will need to pay the difference in fees between the promotional rate and the standard rate for that country for the remainder of their enrolment in the new campus. If the student has enrolled under last year’s prices but now wants to transfer to another campus then the current year’s prices (published or market price) will apply.
• Any accommodation placement fee will be 50% of the normal fee if there has been no extension of enrolment weeks – minimum 4 weeks.
• Under 18 students may only transfer to another campus if:
  • Parents grant permission
  • Adequate welfare arrangements can be made in the new location

Under 18 Accommodation & Welfare Conditions

• Under 18 students must stay in Langports homestay unless they are staying with an immediate family member. If this is the case, please send us the details of this family member.
• In the case of students staying in Langports’ homestay or accommodation a Declaration of Permission must be signed by the student, parents and agent.
• In the case of students staying with a family member, a Parental Consent Form must be signed.
• Any U18 student under the guardianship of Langports must be accommodated in an appointed Langports U18 Homestay family or
  approved alternative accommodation (Student One or Boarding house) for the duration of their enrolment unless they turn 18 during their stay and wish to seek alternative accommodation at that time.
• Students must book & pay for the homestay for the period of study or until they turn 18 years old. Students can only arrive in their homestay family on the weekend before their course starts (Saturday or Sunday) and leave on the weekend after finishing their course (Saturday or Sunday).
• It is also a requirement that the student books a Langports airport on transfer on arrival directly to their homestay. A transfer to the airport on departure will also be required unless the student is no longer U18 at the time of departure (or the homestay family volunteer o take the student to the airport).
• Under 18 students should be home from school no later than 7pm between Sunday and Thursday or 10pm Friday and Saturday nights.
• Any nights spent away from the host family must have prior permission of the Accommodation and Welfare Officer who in turn will obtain parental consent. The parents must fill out and sign the Under 18 Permission Letter.
• Participation in any Langports organised overnight excursions, and any activities considered to be risky, eg sky diving, as deemed by the Activities Officer must also have prior parental consent for participation. Under no circumstances are Under 18’s allowed to attend activities that are held in over 18 venues such as pub nights and student parties.
• Students must abide by the laws of Australia. Minors may not partake in smoking, drinking, entering licensed venues without a guardian or engaging in any activities that are restricted by law for their age group.

High School Preparation Conditions

In addition to the above Under 18 Accommodation & Welfare conditions, the following also apply:

• The student must sit an online placement test (grammar and writing) as well as a speaking and listening test prior to their enrolment being accepted.
• The student must complete the course in the time limit set out in the COE.
• If the student does not demonstrate satisfactory progress required to enter the mainstream school, they will be equired to:
  1. Enrol in a lower year level in the high school
  2. Complete an additional term of HSP
  3. Cancel the enrolment
• Students must sign in and out at reception if leaving the campus for any reason during school hours (8:30am to :30pm)
• Student s must contact the school if they are going to be absent or late
• Students who break the school rules will be reported to the Director of Studies who will meet with the students and/or parents and/or agents.

Student Health Disclosure and Management

• Students must disclose any medical or mental health conditions and treatment requirements prior to booking courses and accommodation. This ensures appropriate support and safe arrangements.
• Students must provide a comprehensive medical report detailing their condition, treatment requirements, and a doctor’s recommendation regarding participation in courses and accommodation.
• Students are required to submit an Emergency Situation Process Plan, outlining steps to be taken should their condition deteriorate or an incident occur. This plan should include emergency contacts, preferred medical providers, and any specific instructions for staff.
• Upon receipt of the disclosure, medical report, doctor’s suggestion, and emergency plan, Langports will review the documentation to assess the ability to provide safe and appropriate support.
• Langports is committed to supporting the health, safety, and wellbeing of all students. However, if, after reviewing the information provided in the application (including medical, mental health, or support needs), Langports determines that it cannot reasonably provide the level of care or support required, the application may be declined.
• If, during the enrolment process or after commencement, it becomes clear that a student’s needs exceed the support Langports can safely and reasonably provide, Langports reserves the right to withdraw the offer of enrolment or to cancel enrolment, in accordance with Australian Consumer Law and anti-discrimination legislation.
• All decisions will be communicated to the student, with reasons provided and consideration of reasonable adjustments before any removal or cancellation.
• After commencement, Langports also reserves the right to remove a student from homestay or student accommodation, or cancel enrolment, if:

• • The student’s behaviour or health condition poses a serious risk to themselves or others.
  • The condition significantly disrupts the living environment.
  • The student fails to disclose relevant health information.

• Any refund will be considered in line with Langports’ refund policy and notice periods.
• If Langports reasonably believes a student has an undisclosed condition affecting safety or wellbeing, the student may be required to provide evidence of fitness to participate, including a medical assessment by a qualified local healthcare professional.
• All disclosed health information will be treated as private and confidential, shared only on a strict need-to-know basis for safety and support purposes, in compliance with the Privacy Act 1988 (Cth).

Other Conditions of Enrolment

• Students can preference their choice of timetable, but timetables cannot be guaranteed.
• If students wish to transfer to a different timetable, they must give 2 weeks notice to change and it will be subject to availability. 1st change is free of charge, subsequent changes will be charged at $100 per change.
• Students are required to notify Langports of any change of local address or your emergency contact, while enrolled in a course, within 5 working days. Students under the age of 18 must agree to Langports’ welfare arrangements outlined in a separate letter.
• Students are responsible for keeping a copy of the written agreement as supplied by the registered provider, and receipts of any payments of tuition fees or non-tuition fees
• Students are fully responsible for their educational and living expenses while studying at Langports.
• Students are responsible to ensure they have the correct visa to study the study program that they enrol in.
• Students going into accommodation arranged by Langports, must be aware that they will have to comply with the COVID guidelines set out by the Government at that time.
• Students who have any school-aged dependants accompanying them will be required to pay full fees at a private or government school.
• Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Act and the National Code 2018, and to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018. Information collected about you on this form and during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service Director. In other instances information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law.
• Students consent to Langports making reasonable enquiries to DHA regarding their visa and to sharing these details with Government and health Insurers for the purpose of ensuring that visa conditions for staying in Australia are maintained.
• Langports has the right to share information about your course and progress with your sponsor, university or college or educational representative.
• Any photos or video footage taken at Langports or by Langports staff of Langports students are the property of Langports and may be used in reproduction of materials for promotional use without consent.
• Langports, and its representatives and staff will not be held liable for any loss, damages, death, illness or injuries to people or property which occurs whilst students are on any activity or excursion organised by Langports. It is the student’s sole responsibility to take out insurance against such risks and we recommend that students travelling abroad take out comprehensive travel, accident and medical insurance in their own countries.
• Course material fee includes charges for internet, handouts and books. Students are entitled to one text book for every 10 weeks of study. There is no maximum Material fee charged.
• By providing their private email address on this form or the Langports registration form, students accept that they are giving permission to Langports to communicate with them by email.
• If students wish to change from a regular course (UFO English, IELTS etc) to private tuition, this will count as a cancellation of their original course and fees cannot be transferred.
• If students wish to upgrade their course from UFO English, Cambridge Flexi, IELTS, EAP or TOEIC to a closed Cambridge Course, they must pay the increased fees for Cambridge tuition plus the exam and retreat.
• Entry to the following Langports’ courses require a pre-requisite level of English; EAP (IELTS 5.0), TOEIC Plus (Intermediate level), Cambridge FCE (Upper-Intermediate level), CAE (Advanced level) and CPE (Post-Advanced level) and Cambridge Flexi (PET, FCE & CAE Flexi).
• Students who book a closed Cambridge course and do not meet the entry requirements on the first day, may be placed in alternative courses. In this case, no refund on tuition fees will be provided.
• Students attending the UFO English course will be tested on commencement of the course in order to be placed in a class at the appropriate level.
• The evening course is available only for onshore students or offshore Brazilian students.
• A pre-test is required to book the evening course. If you confirm that your student’s level is elementary (Level 2) or pre-intermediate (Level 3) and therefore does not require a pre-test, Langports will not accept responsibility should the student prove too high for the course and choose to leave early. 
• Students can change their morning course to the evening course after they start their morning course if there is availability in the evening course.
• If students change their morning course to the evening course, there is no refund on the fee difference between the two courses.
• Students need to have a minimum of 5 weeks left on their enrolment to change to the evening course.
• Students who finish their morning course can re-enrol for the evening course.
• Students can change their evening course to the morning course if there is availability in the morning course.
• Students should study a minimum of 10 weeks in the evening course before changing to the morning course. A course change fee may apply.
• If students change their evening course to the morning course, they need to pay the fee difference between the two courses.
• There is no admission fee for the first course change. However, a $100 admission fee applies for the second course change and every change after the second course change.
• Students changing from COVID visa and WH/Visitor visa to Student Visa need to submit their GST statement of purpose letter to Langports before accepting their bookings.
• Langports might request students to submit their GST statement of purpose letter on a case-by-case basis before accepting the booking.
• Students must complete all class work, assignments, activities and assessments in order to maintain satisfactory academic progress.
• Students are required to maintain a minimum of 80% attendance in order to receive a certificate on graduation and students studying on a student visa can be reported to the Department of Home Affairs (DHA) if they fail to maintain this attendance.
• Students are required to abide by the Langports Code of Conduct, available in the Student Information booklet and on the Langports’ website.
• The student agrees to disclose any essential information relating to additional support or care that may be required because of an existing medical condition, disability, learning difficulties or other need for specialised support. Failure to do this may result in cancellation of the enrolment without a refund.
• Langports has an internal complaints and appeals process and students can access this through the Langports’ website and Student Services Department.
• In the event of a pandemic or any such emergency event that temporarily prevents face to face teaching, you agree to Langports providing online delivery of the course you have enrolled in.
• In the event of an emergency closure forced by the local government and classes cannot be held temporarily, Langports will not be responsible for refunding your fees.
• Additional information about students’ rights and responsibilities under the Australian Government ESOS Act 2000 and National Code 2018 is available online at: https://www.education.gov.au/esos-framework