Langports takes their obligations to protect personal information seriously. Langports is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) (together, “the Privacy Act”).
- the kinds of personal information that is collected and held about staff and clients;
- how personal information is collected;
- how personal information is held;
- the purposes for collecting, holding, using and disclosing personal information;
- how to access personal information held by Langports and correct that information where it is incorrect;
- how you may make a complaint about the way Langports collects, holds, uses or discloses personal information, and how Privacy related complaints will be dealt with;
- whether Langports will (or are likely to) disclose personal information to overseas recipients and the countries where such recipients may be located.
Clients may interact with Langports anonymously or by using a pseudonym if the interaction is general in nature. However, if the interaction is specific to an enrolment or relates to an individual’s personal information Langports will need to identify the individual before engaging in further discussions and correspondence.
This Policy will be kept up to date and published on Langports website, Langports Operations Manual, Student Handbook and Staff Handbook.
The kinds of personal information Langports collect and holds
As an English Language College offering a wide range of courses and services, Langports collects and hold personal information about our staff and clients. Information is collected from our clients, prospective clients, prospective employees, contractors, suppliers, agents, service providers and the people who represent the businesses Langports deals with.
The type of personal information collected and held may vary depending on the nature of Langports interactions. Langports will collect and hold name and contact information of any individuals they deal with. In order to satisfy our legal obligations, Langports may need to retain staff and client information after a transaction or a relationship has ended. However, Langports will not retain identifiable personal information longer than is reasonably necessary and permitted under Australian law. Some elements of personal information are also referred to as sensitive information, these include:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs;
- membership of a professional or trade association or union membership;
- sexual orientation or practices;
- criminal history;
- health information;
- genetic information;
- biometric information; or
- biometric templates.
Langports will only collect sensitive information with the individuals consent or when permissible under Australian law and will only use this information for a legitimate purpose where this is reasonably necessary.
How Langports collect personal information
Wherever it is possible and practical to do so, Langports will collect personal information directly from the individual, this may be in person, over the telephone, by mail, over the internet, by e-mail or fax, or by completion of a form (such as an enrolment form). We may also collect your personal information from a third party. The type of third party who might provide information could be:
- an authorised representative (e.g. agents);
- a referee; or
- a government body.
Whilst this is not an exhaustive list, Langports may obtain and individuals personal information from other third parties which could be:
- someone authorised to act on the individuals behalf (e.g. trustee, guardian, agent);
- recruitment consultants (e.g. for job applicants);
- an introducer such as a broker, agent, dealer and retail partners;
- third party service providers and / or suppliers.
How Langports hold personal information
Langports understands the importance of protecting the personal information held about an individual. Steps are taken to ensure personal information is free from misuse, interference, loss, unauthorised access or modification by:
- securing all personal information;
- limiting access to personal information only to those that need access; and
- protecting our systems with appropriate technology solutions.
The purposes for collecting, holding, using and disclosing personal information
Langports collects, holds, uses and discloses personal information in order to manage and administer the courses and services we provide to our clients, whether they are individuals or businesses. You may be a client, contractor, job applicant, supplier, partner or party with whom Langports does or has done business, or may do business with in the future.
Langports collects personal information:
- because it has been provided , for instance if there is an enquiry about a course, a complaint or a client asks a question.
- because it is needed to provide a product or service that has been requested, for instance, a student enrolling in a course.
- to improve services, for instance through the collection and analysis of statistical and research data.
- because an individual works for Langports or apply to us for a job or work experience; for purposes directly related to any of the above.
Personal information may also be used or disclosed to advise of products and services that may be of interest by means of direct marketing. Langports will obtain specific consent to disclose personal information for the purpose of direct marketing. Langports will provide the individual the option to opt-out of direct marketing at any time.
How to access personal information held by Langports and correct that information where it is incorrect
An individual is entitled to access the information Langports holds about them. Requests for access will be dealt with by Langports in accordance with the Australian Privacy Principles. Langports will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. Langports welcomes feedback about privacy issues and will attend to all questions and complaints promptly.
You can contact Langports about any privacy issues as follows:
By email: [email protected]
How to make a complaint about the way Langports collects, holds, uses or disclose personal information and how Langports will deal with Privacy related complaints
An individual that has concerns about how their personal information is being collected, stored, used or disclosed may make a complaint as per the procedure outline below. This procedure prescribes how an individual makes a privacy complaint and provides information on how privacy complaints will be investigated.
Who Langports may disclose personal information to
Langports may disclose your personal information to third parties for the following purposes:
- To provide the service requested;
- To provide course progress and results information to specific persons as agreed in the Langports
- Enrolment Terms and Conditions;
- If permitted or required by law; or
- Otherwise with the consent of the individual.
These third parties may be located in Australia or overseas locations (worldwide). Langports will carefully consider the risks to the protection of personal information when entering into arrangements with third parties.
Under no circumstances will the Langports sell or receive payment for disclosing your personal information. Langports requires all clients and suppliers to comply with strict confidentiality requirements and the APPs.
Tracking information on the web
Langports website may also contain links to non Langports websites. While these links are provided for convenience, please be aware that the information handling practices of the linked websites may differ from Langports. While Langports tries to link only to sites that share a high standard and respect for privacy, the privacy practices of other websites can not be guaranteed by Langports.
A ‘cookie’ is a packet of information that allows a website to identify and interact more effectively with a computer. Cookies do not identify an individual, but they do identify the browser type and Internet Service
A browser can be individually set to accept all cookies, reject all cookies, or notify when a cookie is sent. If cookies are rejected, there may be limits on how our websites can be used. To evaluate the effectiveness of website advertising, Langports may use third parties to collect statistical data. No personal data is collected on these occasions.
Protection of your personal information
Langports will take all reasonable and practicable steps to ensure that personal information is properly protected from misuse or loss, unauthorised access, modification or disclosure.
We encourage individuals to be vigilant about the protection of their own personal information when using third party digital services (such as social media platforms). As far as reasonably practicable, Langports will make sure that their relationships with those third parties include appropriate protection of your privacy.
Any surveys conducted by Langports must be of a voluntary nature. Student’s have the right to choose not to complete a Langports survey or to complete them anonymously or by giving a Pseudonym.