Doing any of these things may result in suspension or expulsion from Langports:
Thank you for following our code of conduct and we hope that you enjoy your time at Langports and in Australia!
If you have a problem relating to a Langports’ program or service, you should first contact the Director of Studies, the Accommodation and Activities Officer or the Enrolments Officer depending on the nature of the problem. If your complaint / appeal remains unresolved and you wish to take it further, you may make an appointment with our student services staff to see the Principal. If you remain dissatisfied with the outcome you can make a formal complaint to the Chief Executive Officer of Langports by completing a Complaint / Appeals form which is available at reception. The form must be signed and dated and must have any relevant documentation attached. The process of dealing with your complaint will commence within 10 working days of receipt of the completed form. You will either receive a written response or the CEO may arrange a meeting to discuss your complaint / appeal further.
In all meetings you may have a person of your choice accompany you for support. If your English level is low, Langports will try to source an appropriate interpreter to assist you. A written statement of the outcome of any formal complaint, including details for the reason/s for the outcome will be provided. At all-time during this process your enrolment will be maintained and you must attend classes unless you have an agreed authorised absence from Langports. If you still remain dissatisfied with the outcomes of this internal process, you have a further 10 working days in which you may take your complaint, at no cost to yourself to an independent external body. Contact: The International Student Ombudsman Phone: 1300 362 072 (calls from mobile phones at mobile phone rates) Email: [email protected] SMS: 0413 266 662) Postal: GPO Box 442, Canberra ACT 2601
Complaints can be made in writing, by phone, in person or online using the online complaint form found at www.oso.gov.au. The Ombudsman’s office is open for enquiries Monday – Friday 9am – 5pm (AEDT). You can seek assistance through the Translating and Interpreter Service (TIS) on 131 450.